DWI – Don’t Wing It! (Well, maybe once)

There are going to  be moments when you are faced with having to answer a question or concern from a client or prospect that you’ve never had to answer before.   You have two options.

You can take the question under advisement and promise a response after you research it.  Or you can improvise an answer.  Which choice you make is going to be a judgment call on an individual case basis.

That’s all fine and good the first time the inquiry comes up.  On the second and subsequent occasions there is no excuse for you not to have an articulate comprehensive answer at your disposal.

I always try to be diplomatic when writing or teaching.  A former boss of mine, who taught me a lot of stuff, wasn’t so tactful.   He put it this way, “If you have to fumble for an answer the first time you get a specific question, no big deal.  If you have to fumble for the same answer the next time you are asked that same question – you’re an idiot!”

Posted on January 20, 2011, in Customer Service, Sales and tagged , , , , , . Bookmark the permalink. Leave a comment.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: