There has always been a certain resistance to new technology – especially with small businesses. It’s a legitimate point of view that if you invest in every new thing that comes along you’ll be disappointed more often than not. The challenge is to be able to analyze what’s new and make an educated guess about how best to stay current.
Today, it’s more important than ever. Due to the technological revolution of the last 15 years or so, competition is deeper and wider than ever before. A locally run business can easily be challenged by an enterprise that primarily exists in the ether.
When competition for customers becomes fierce, the strong will survive. The strong competitor is defined as the one that provides the best value for the client. Value and service are everything. There is one caveat to that statement:
If your customers can find your competitors easier than they can find you – value becomes secondary.
There are always great discussions going on at Focus.com. They’ve just released their 2012 Technology Marketers Handbook. Aside from the fact that I’m one of the contributors to the report, it’s a good read. Check it out.